Hi,
I've sent 2 tickets to support last week with no replay.
We have newly deployed an Ultimaker2. Followed the instruction manual precisely, however we have come across critical issues with the unit.
firstly on start up, the wizard; clicking continue to start the build plate leveling, a very disturbing noise occurs and the plate moves high and the build plate doesn't move any lower and lodges with the print head. The build plate is now angled being pushed from the left side down as the right is higher.
Secondly when the print head is in start up place, the back left corner, it conflicts with the back left glass clip.
...Therefore the first demo print is also faulty.
I look forward to further communication
S.Partridge
Seaglaze Marine Windows