This is a spin-out of the filament in the drive due to a block in the print core. I would suggest raising the temperature of the print core and try pushing the filament either manually or loading in a cleaning filament and letting it purge. If this doesn't work you'll have to clean the print core manually or swap print cores. Once the print core is clear, then snip off the filament that has already gone through the drive and re-load and purge. Make sure your temperature settings are correct for the filament. I had this happen to me right out of the box and this is what I did to correct it. I have 14 years of experience in working with FDM machines professionally.