We actually had the same issue. However, we did not do the factory reset before, but also kept receiving the error message after having first done manual leveling and then active leveling.
We repeated the manual leveling 10 times or more without success (also with the bed in the lowest position, freshly cleaned, etc.) until by accident we stumbled upon the solution, or at least something that worked for us: In manual leveling, there are several steps, some which require you to adjust the plate height with the jog wheel and some that require you to adjust the thumb screws. Normally, when prompted to adjust a screw, the jog wheel is disabled. However, when we accidentally used the jog wheel instead of the "middle back build plate screw" in the respective step, we realized that is was enabled. We then suspected that the step-by-step tutorial is maybe faulty and that you should actually use the jog wheel instead of the screw (only in this step). So we did that and ta-daa, afterwards, active leveling and consecutive printing worked like a charm.
So either this is a huge coincidence, or there is actually an error in both the manual and the step-by-step tutorial that is implemented in the printer. Don't know if this helps you, but it ended our leveling problems.
Either way, what's not so great of course: either the manual is faulty, or the manual calibration process does not work adequately.