I have had an Ultimaker 3 from when they where released great bit of kit, BUT the supporting instructions on how to use functions in the software I find very poor. by example You have a function 'support blocker' selectable from the main screen. So how do I find how to make use of it?
Logic says type 'Support Blocker' in the HELP search window the answer comeback with "NO RESULTS FOUND" so I try the manual for Software No Results Found, well this is what lets a great product down.
Ultimaker, if you want to see how it should be done take a look at ONSHAPE CAD and look at the tutorials on every function let alone when you select a function if you hover on it it will give the basic intro on how to use the function.
You talk about widening audience and making the technology more accessible, you achieve this by brilliant supporting documentation and DIY online search tools and tutorials so someone needs to make the decision to make the time TO IMPROVE the poor support information , then and only then do you have an outstanding product.
Iso I still do not know where to find or how to use the SUPPORT BLOCKER!!!!!!!!