Jump to content
Ultimaker Community of 3D Printing Experts

Board failure


Recommended Posts

Posted · Board failure

I've had the machine for nearly 6 months now but on trying to use in it recently I kept getting a comms error in Cura. I tried to hook up the Aurduino on its own and that would talk OK, then I tried the aurduino and main board recoupled but without the stepdrivers and that worked. However in refitting any of the stepdrivers the comms connection would disconnect. I've raise a ticket but after toing and froing for a few days, the tech guy came to the conclusion that the main board was damaged. Now heres the crunch, he said that the guarantee on these is only 3 months! no way, sorry but I've spent over a thousand pounds on this machine, so i dont expect the main board to throw the towel in after 6 months. now I know its an experimetal machine and its a kit, however the board is a comercially made item and should have at least 12 months waranty , and i thought that the new EU laws meant that consumers were entiled to 2 years.

Has anyone else had an experience like this?

Thanks

paul

 

  • Link to post
    Share on other sites

    Posted · Board failure

    Snowy, it worked fine before and then wham , nothing. As far as I.m concerned , the disclaimer says that they dont guarantee the operation of the printer as a whole, however that doesnt mean that the individual components, stepper motors, bearings, heater thermocouple, main board , aurduino, power supply and limit switches shouldnt still have a standard consumer guarantee which under EU law is 2 years. If they wont honor that then I'll take it up with Barclaycard visa, lets see how many machines they sell when Barclaycard revoke Utlimakers credit card facilities

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 11 replies
    ×
    ×
    • Create New...