Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
phanc60844

Board failure

Recommended Posts

I've had the machine for nearly 6 months now but on trying to use in it recently I kept getting a comms error in Cura. I tried to hook up the Aurduino on its own and that would talk OK, then I tried the aurduino and main board recoupled but without the stepdrivers and that worked. However in refitting any of the stepdrivers the comms connection would disconnect. I've raise a ticket but after toing and froing for a few days, the tech guy came to the conclusion that the main board was damaged. Now heres the crunch, he said that the guarantee on these is only 3 months! no way, sorry but I've spent over a thousand pounds on this machine, so i dont expect the main board to throw the towel in after 6 months. now I know its an experimetal machine and its a kit, however the board is a comercially made item and should have at least 12 months waranty , and i thought that the new EU laws meant that consumers were entiled to 2 years.

Has anyone else had an experience like this?

Thanks

paul

 

Share this post


Link to post
Share on other sites

Snowy, it worked fine before and then wham , nothing. As far as I.m concerned , the disclaimer says that they dont guarantee the operation of the printer as a whole, however that doesnt mean that the individual components, stepper motors, bearings, heater thermocouple, main board , aurduino, power supply and limit switches shouldnt still have a standard consumer guarantee which under EU law is 2 years. If they wont honor that then I'll take it up with Barclaycard visa, lets see how many machines they sell when Barclaycard revoke Utlimakers credit card facilities

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×

Important Information

Terms of Use Privacy Policy