Ultimaker 2+ Fails to Print from USB and Networked PC

[Michael-at-SETC 0]

Hi.

 

I'm new, so please bear with me.

 

We just updated our Ultimaker 2+ with the latest hardware. It prints correctly if you put an SD card in the printer. However, if you print from the PC using Cura (which used to work fine), the extruder head stays all the way raised and to the left rear (that is, it does not drop the the base plate) and starts printing from that raised position.

 

I'm stumped, but then, I'm new. Any help or pointers would be greatly appreciated!

 

Michael McGovern - IT Volunteer

South End Technology Center, Boston, MA

http://www.tech-center-enlightentcity.tv/contactus.html

The South End Technology Center @ Tent City is a 501(c) 3, Timothy Smith LearningComputer Learning & Education Center.  Since 1997, SETC annually serves over 800 children and adults, ages 5 to 82. The SETC supported by foundations and volunteers, allows most classes to be offered free of charge.

 

[Michael-at-SETC 0]

Also:  Cura is the latest version, Windows is completely updated.