Jump to content

Help! UM2+ Screen Freezes on Loading Print - Heat temp always 0 degrees

Recommended Posts

Posted · Help! UM2+ Screen Freezes on Loading Print - Heat temp always 0 degrees

Hello, Ive been a bit lazy about getting this solved but its getting worse now.

About 1/3 of the time I load a model to print on my Ultimaker 2+ the screen will jumble and freeze, it gets a bunch of lines across it and all the text on screen screwed and jumbled around.

The printer stalls here still ready to print with fans running and heating it just never gets beyond that point and the screen remains unresponsive.


I have also noticed that it will not save basic settings the print temp is always set to 0 and I have to manually go in and set print temp, build plate temp and sometimes fan speed but not usually as much every time I print something.


Factory reset and resetting to default settings does not fix the problem, loading and unloading filament and selecting profiles does not work.

this problem has been getting worse over the course of a year


The printer is 4 years old in May 2020, it has very light use I only print 300-400 hours a year so less than 2000 hours total on the pinter this is counting the 3 day print Im printing right now.


once I actually get the printer to print it does it beautifully with no errors.


Anyways any help on this would greatly appreciated and thanks in advance. I realize that this could be and most likely is a hardware failure problem, I just don't have enough knowledge to diagnose this sort of thing.



  • Link to post
    Share on other sites

    • 2 weeks later...

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    • Create New...