Big problem with S3

[RafaOrtiz 0]

I am a professor of higher studies of mechatronics.
We have an Ultimaker S3 that has given problems from day one (LOTS OF PROBLEMS)
Almost every impression I have to be configuring the problems of heights and nozzles. (The official technical service never took charge)
I have 2 S3 in my private business and they are perfect.

Well, today my partner called me and found the glass of the bed on the floor and the extruders completely collapsed.

I had heard of problems like this when the material does not stick well to the bed, but in this case part of the piece is still on the bed (the glass is hard, it did not break from more than 1 meter to the ground.)

I have packed it to take it to the technical service, and wait for an invoice of a lot of $$$$.

But bad publicity for all my students who in the future will buy printers for their businesses when they see that the brand does not take care of a bad unit and does nothing about it.
the LOG of the machine will have millions of errors.

The impression materials were Ultimaker TOuch PLA and Ultimaker PVA, NEW!

I leave some photos so you can see the disaster.

Forgive my English, I'm from Barcelona. spain