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Printers disconnect all the time

ChrisCZ

By ChrisCZ
in UltiMaker Digital Factory

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ChrisCZ

ChrisCZ 0

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Posted · Printers disconnect all the time

This has been a long standing problem with the S5's we have, they are all on ethernet. Frequently they disconnect and I have to manually enter an IP address to re-connect them, then I'm left with a long list of the same printer in the profile and CURA doesn't tell me which is the actual one that connects and works, so I have to spend ages figuring out which ones to delete.

 

This has been happening for years, will it ever get fixed? 

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    Dustin

    Dustin 132

    Posted
    Posted · Printers disconnect all the time

    Sorry your having issues.

    This is usually related to something going on on your network or local computer..
    This very much is not a normal thing.

    Unfortunately, UltiMaker does not provide direct support via the community.

    Please contact UltiMaker Support directly.
    Here: https://support.makerbot.com/s/contactsupport

    I would recommend including a machine log file from one of the S5 in question that disappears. 
    As well as your UlitMaker Cura Log file.
    Probably include a screenshot of UltiMaker Cura as well showing the duplicate machines.

    Guides
    Machine Log file: https://support.makerbot.com/s/article/1667337561393
    UltiMaker Cura Log file:  https://support.makerbot.com/s/article/1667337559413

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