S5 added to Digital Factory, but not found in Cura

[Nicodema 0]

Hi all,

I have a S5 which I have been using for years connected directly over ethernet to Cura. However I've got some BASF Ultrafuse ASA on the way and so I downloaded the profile from the Marketplace and when I go to sync profiles with the printer Cura makes it clear that it needs me to connect via Digital Factory to do so.

 

I added the S5 to Digital Factory, entering the PIN etc. It shows up fine in the DF portal, I can see the materials loaded and view the onboard camera no problem.

 

When I log Cura into the cloud, I don't get the pop up of "these printers found" and when I do the profile sync, I still get the "No printers found" error.

 

Printer firmware is 8.2.0.0  (set to use Stable releases)

Cura is 5.5.0

 

Any ideas? I'm stumped.

 

Edited November 26, 2023 by Nicodema
Updated 5.3.0 to 5.5.0, but still same problem

[Nicodema 0]

Ah, now that's interesting. I installed Cura on a PC, again v 5.5.0

 

That works, no problem.

 

On my MacBook it doesn't

The Mac is a M2 Max running Sonoma 14.1.1