Had Carl on the phone an hour ago, thoroughly nice chap!
He talked me through how to disassemble and reassemble the unit without breaking anything, including how to make trigger slide more smoothly and to stretch the spring. This seems to have improved the levelling problem, at least I now get a first layer without tweaking the levelling of the UM3.
For the temperature problem I'm getting a new heater/sensor PCB to try out. I'll probably surface again when I get it.
PS the upper part was fully screwed down onto the block, you feel it stop positively.