Jump to content

Windows 10 "Opening Serial Port" issues.

shai

By shai
in UltiMaker Cura

 Share

Recommended Posts

shai

shai 1

Posted
Posted (edited) · Windows 10 "Opening Serial Port" issues.

Hi,

We bundle our printer with the older Cura 15.04.6 and a lot of our Windows 10 users are reporting issues connecting to the printer. They say they are getting stuck at "opening serial port" window and are never able to successfully connect to the printer.

Some users were able to fix this problem after downloading and installing Arduino separately to make sure the drivers are installed. But for some this "fix" doesn't work.

Any suggestions on what may be causing this issue? Any help appreciated!

Our board is using smoothieware.

Edited by Guest
    • Link to post
    Share on other sites
    • 4 weeks later...
    avluis

    avluis 2

    Posted
    Posted · Windows 10 "Opening Serial Port" issues.

    This sounds like a driver issue -- have your users remove Arduino drivers and have them re-install the latest Arduino software from the proper website.

    For some users, running setup on Admin mode may be needed, as well as a restart between uninstall and install.

    Make sure your users are running latest Windows 10 version since there are some known issues with older Serial drivers.

    If you can physically access client computers, grab an Arduino Uno or a Leonardo to test if you can upload the Blink sketch with the Arduino IDE.

    • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share
    Go to topic listing

    • Our picks

      • UltiMaker Cura 5.7 stable released

        UltiMaker Cura 5.7 stable released

        ArunC posted a topic in UltiMaker Cura,

        Cura 5.7 is here and it brings a handy new workflow improvement when using Thingiverse and Cura together, as well as additional capabilities for Method series printers, and a powerful way of sharing print settings using new printer-agnostic project files! Read on to find out about all of these improvements and more. 
         
          • Like
        • 18 replies
        MariMakes

        Picked By

        MariMakes,

      • Release Notes: S-Line Firmware 8.3.0 (Latest)

        Dustin posted a topic in Firmware,

        S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
        MariMakes

        Picked By

        MariMakes,
      View All
    ×
    ×
    • Create New...