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Z axis interference problems

bryall

By bryall
in Ultimaker 3D printers

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bryall

bryall 0

Posted
Posted (edited) · Z axis interference problems

Hi,

It looks like there is a manufacturing problem with my UM3, as you can see the, platform support is rubbing both on the side motor covers as well as the back panel of the machine.  I am unable to run a print and with the spool holder its even worse.

IMG_0328.thumb.JPG.5a32c1217cc1400a48398cb651af8d71.JPGIMG_0326.thumb.JPG.46d49edafec3767b312d67f911c83002.JPGIMG_0327.thumb.JPG.b5194a3ff3778b3107c6f6895af3b3ba.JPG

it looks like the back panel is either damaged or defectiveIMG_0330.thumb.JPG.5f9b979c84838633446a272a8cfc1e38.JPGIMG_0329.thumb.JPG.bdd8e8ec669826540885e535f1dace0f.JPG

IMG_0328.thumb.JPG.5a32c1217cc1400a48398cb651af8d71.JPG

IMG_0326.thumb.JPG.46d49edafec3767b312d67f911c83002.JPG

IMG_0327.thumb.JPG.b5194a3ff3778b3107c6f6895af3b3ba.JPG

IMG_0330.thumb.JPG.5f9b979c84838633446a272a8cfc1e38.JPG

IMG_0329.thumb.JPG.bdd8e8ec669826540885e535f1dace0f.JPG

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    DidierKlein

    DidierKlein 729

    Posted
    Posted · Z axis interference problems

    Hi and welcome to the community,

    It looks indeed that the backpanel has taken a rough hit, it should be flat, probably was damaged during transport...

    I would advise you to contact the reseller with these pictures in order to replace the machine

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    avluis

    avluis 2

    Posted
    Posted · Z axis interference problems

    I had the issue on the second image -- a squeeze back in fixed that rubbing for me.

    The back panel was definitely not bent on mine though.

    Were any of the styrofoam pieces broken as you unpacked it?

    One piece was broken on mine which led me to inspect it for a while.

    All this usually points to mishandling by carriers -- time to have a good talk with your shipping company (in my case, it was FedEx).

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