Z axis interference problems

[bryall 0]

Hi,

It looks like there is a manufacturing problem with my UM3, as you can see the, platform support is rubbing both on the side motor covers as well as the back panel of the machine.  I am unable to run a print and with the spool holder its even worse.

it looks like the back panel is either damaged or defective

Edited November 10, 2016 by Guest

[DidierKlein 725]

Hi and welcome to the community,

It looks indeed that the backpanel has taken a rough hit, it should be flat, probably was damaged during transport...

I would advise you to contact the reseller with these pictures in order to replace the machine

[avluis 2]

I had the issue on the second image -- a squeeze back in fixed that rubbing for me.

The back panel was definitely not bent on mine though.

Were any of the styrofoam pieces broken as you unpacked it?

One piece was broken on mine which led me to inspect it for a while.

All this usually points to mishandling by carriers -- time to have a good talk with your shipping company (in my case, it was FedEx).