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Ultimaker 3 problem

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Good morning guys. I have a problem with my Ultimaker 3. When I use double extrusion, the second extruder at a certain point of the press does not make the thread exit. I have already done the cleaning of the extruder and checked the wire unit to see if there was any grinding material inside it, it seems OK. I can't figure out what it is, can somebody help me?

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