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Cura 2.4 crashes on my laptop under both Win 7 and Win 10

THX1138

By THX1138
in UltiMaker Cura

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THX1138

THX1138 1

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Posted · Cura 2.4 crashes on my laptop under both Win 7 and Win 10

I have an eight-year-old Acer Aspire 5738Z laptop and with either Win 7 or Win 10 it crashes immediately. Win 7 said it applied some kind of compatability setting but whatever it did made no difference.

C:\Users\Sean\AppData\Local\cura\cura.log

 

2017-03-10 20:06:29,127 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin FileLogger2017-03-10 20:06:29,144 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin GCodeProfileReader2017-03-10 20:06:29,162 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin GCodeWriter2017-03-10 20:06:29,195 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin ImageReader2017-03-10 20:06:29,233 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LayerView2017-03-10 20:06:29,251 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LegacyProfileReader2017-03-10 20:06:29,276 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LocalFileOutputDevice2017-03-10 20:06:29,302 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin MachineSettingsAction2017-03-10 20:06:29,367 - WARNING - UM.Preferences.getValue [81]: Tried to get the value of non-existing setting cura/active_mode.2017-03-10 20:06:29,410 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin PerObjectSettingsTool2017-03-10 20:06:29,444 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin PostProcessingPlugin2017-03-10 20:06:29,485 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin RemovableDriveOutputDevice2017-03-10 20:06:29,530 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SliceInfoPlugin2017-03-10 20:06:29,556 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SolidView2017-03-10 20:06:29,579 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin CameraTool2017-03-10 20:06:29,677 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin MirrorTool2017-03-10 20:06:29,723 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin RotateTool2017-03-10 20:06:29,760 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin ScaleTool2017-03-10 20:06:29,781 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SelectionTool2017-03-10 20:06:29,812 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin TranslateTool2017-03-10 20:06:29,878 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UltimakerMachineActions2017-03-10 20:06:30,537 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UM3NetworkPrinting2017-03-10 20:06:30,642 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UpdateChecker2017-03-10 20:06:30,647 - INFO - UpdateChecker.UpdateChecker.run [40]: Checking for new version of cura2017-03-10 20:06:30,795 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin USBPrinting2017-03-10 20:06:30,891 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin VersionUpgrade21to222017-03-10 20:06:30,917 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin VersionUpgrade22to242017-03-10 20:06:30,965 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SimpleView2017-03-10 20:06:30,997 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin WireframeView2017-03-10 20:06:31,043 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin X3DReader2017-03-10 20:06:31,086 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin XmlMaterialProfile2017-03-10 20:06:31,118 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin XRayView2017-03-10 20:06:31,123 - INFO - UM.Qt.QtApplication.__init__ [90]: Command line arguments: {'disable-textures': False, 'external-backend': False, 'file': []}2017-03-10 20:06:31,150 - INFO - UM.VersionUpgradeManager.upgrade [100]: Looking for old configuration files to upgrade.2017-03-10 20:06:31,360 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_offset_x2017-03-10 20:06:31,367 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_offset_y2017-03-10 20:06:35,309 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker_original_dual; Multi-extrusion printers are not supported2017-03-10 20:06:40,298 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to punchtec_connect_xl; Multi-extrusion printers are not supported2017-03-10 20:06:40,899 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker3_extended; Multi-extrusion printers are not supported2017-03-10 20:06:45,209 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker3; Multi-extrusion printers are not supported2017-03-10 20:06:57,065 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ord; Multi-extrusion printers are not supported2017-03-10 20:06:58,168 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_head_distance2017-03-10 20:06:58,201 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_head_distance2017-03-10 20:06:58,312 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_head_distance2017-03-10 20:06:58,429 - WARNING - UM.Settings.DefinitionContainer.deserialize [202]: Unable to override setting machine_nozzle_head_distance2017-03-10 20:07:18,834 - DEBUG - UM.Backend.Backend._logSocketState [167]: Socket state changed to Listening2017-03-10 20:07:18,881 - INFO - UM.Backend.Backend.startEngine [71]: Started engine process: C:\Program Files\Cura 2.4\CuraEngine.exe2017-03-10 20:07:18,887 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Calling engine with: ['C:\\Program Files\\Cura 2.4\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Cura 2.4\\resources\\definitions\\fdmprinter.def.json', '']2017-03-10 20:07:18,893 - DEBUG - UM.Controller.setActiveView [81]: Setting active view to SolidView2017-03-10 20:07:19,576 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:07:19,581 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Cura_SteamEngine version DEV2017-03-10 20:07:19,586 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Copyright © 2014 David Braam2017-03-10 20:07:19,590 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:07:19,595 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] This program is free software: you can redistribute it and/or modify2017-03-10 20:07:19,599 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] it under the terms of the GNU Affero General Public License as published by2017-03-10 20:07:19,604 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] the Free Software Foundation, either version 3 of the License, or2017-03-10 20:07:19,608 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] (at your option) any later version.2017-03-10 20:07:19,613 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:07:19,617 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] This program is distributed in the hope that it will be useful,2017-03-10 20:07:19,622 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] but WITHOUT ANY WARRANTY; without even the implied warranty of2017-03-10 20:07:19,626 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the2017-03-10 20:07:19,631 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] GNU Affero General Public License for more details.2017-03-10 20:07:19,635 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:07:19,664 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] You should have received a copy of the GNU Affero General Public License2017-03-10 20:07:19,668 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] along with this program.  If not, see .2017-03-10 20:07:24,582 - DEBUG - UM.Qt.Bindings.Theme.load [126]: Loading theme file: C:\Program Files\Cura 2.4\resources\themes\cura\theme.json2017-03-10 20:07:24,749 - DEBUG - UM.Qt.Bindings.Theme.load [186]: Loaded theme C:\Program Files\Cura 2.4\resources\themes\cura2017-03-10 20:07:25,059 - WARNING - cura.Settings.ContainerManager.getContainerMetaDataEntry [175]: Could not get metadata of container  because it was not found.2017-03-10 20:07:25,936 - DEBUG - UM3NetworkPrinting.DiscoverUM3Action._createAdditionalComponentsView [134]: Creating additional ui components for UM3.2017-03-10 20:07:26,101 - DEBUG - UM.Backend.Backend._logSocketState [171]: Socket state changed to Connected2017-03-10 20:07:26,106 - DEBUG - UM.Backend.Backend._onSocketStateChanged [161]: Backend connected on port 496742017-03-10 20:07:29,092 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [57]: Initialized OpenGL subsystems.2017-03-10 20:07:29,098 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [58]: OpenGL Version:  2.1.0 - Build 8.15.10.18922017-03-10 20:07:29,104 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [59]: OpenGL Vendor:   Intel2017-03-10 20:07:29,109 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [60]: OpenGL Renderer: Mobile Intel® 4 Series Express Chipset Family2017-03-10 20:10:06,660 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin FileLogger2017-03-10 20:10:06,676 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin GCodeProfileReader2017-03-10 20:10:06,691 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin GCodeWriter2017-03-10 20:10:06,765 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin ImageReader2017-03-10 20:10:06,793 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LayerView2017-03-10 20:10:06,808 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LegacyProfileReader2017-03-10 20:10:06,826 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin LocalFileOutputDevice2017-03-10 20:10:06,844 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin MachineSettingsAction2017-03-10 20:10:06,940 - WARNING - UM.Preferences.getValue [81]: Tried to get the value of non-existing setting cura/active_mode.2017-03-10 20:10:06,945 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin PerObjectSettingsTool2017-03-10 20:10:06,969 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin PostProcessingPlugin2017-03-10 20:10:07,013 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin RemovableDriveOutputDevice2017-03-10 20:10:07,041 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SliceInfoPlugin2017-03-10 20:10:07,091 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SolidView2017-03-10 20:10:07,107 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin CameraTool2017-03-10 20:10:07,153 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin MirrorTool2017-03-10 20:10:07,185 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin RotateTool2017-03-10 20:10:07,212 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin ScaleTool2017-03-10 20:10:07,230 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SelectionTool2017-03-10 20:10:07,249 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin TranslateTool2017-03-10 20:10:07,276 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UltimakerMachineActions2017-03-10 20:10:07,435 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UM3NetworkPrinting2017-03-10 20:10:07,505 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin UpdateChecker2017-03-10 20:10:07,510 - INFO - UpdateChecker.UpdateChecker.run [40]: Checking for new version of cura2017-03-10 20:10:07,608 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin USBPrinting2017-03-10 20:10:07,632 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin VersionUpgrade21to222017-03-10 20:10:07,652 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin VersionUpgrade22to242017-03-10 20:10:07,672 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin SimpleView2017-03-10 20:10:07,695 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin WireframeView2017-03-10 20:10:07,716 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin X3DReader2017-03-10 20:10:07,743 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin XmlMaterialProfile2017-03-10 20:10:07,763 - INFO - UM.PluginRegistry.loadPlugin [100]: Loaded plugin XRayView2017-03-10 20:10:07,768 - INFO - UM.Qt.QtApplication.__init__ [90]: Command line arguments: {'external-backend': False, 'disable-textures': False, 'file': []}2017-03-10 20:10:07,790 - INFO - UM.VersionUpgradeManager.upgrade [100]: Looking for old configuration files to upgrade.2017-03-10 20:10:07,802 - DEBUG - UM.Backend.Backend._logSocketState [167]: Socket state changed to Listening2017-03-10 20:10:07,811 - INFO - UM.Backend.Backend.startEngine [71]: Started engine process: C:\Program Files\Cura 2.4\CuraEngine.exe2017-03-10 20:10:07,816 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Calling engine with: ['C:\\Program Files\\Cura 2.4\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Cura 2.4\\resources\\definitions\\fdmprinter.def.json', '']2017-03-10 20:10:09,297 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker_original_dual; Multi-extrusion printers are not supported2017-03-10 20:10:09,408 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker3_extended; Multi-extrusion printers are not supported2017-03-10 20:10:09,525 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ultimaker3; Multi-extrusion printers are not supported2017-03-10 20:10:10,543 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:10:10,548 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Cura_SteamEngine version DEV2017-03-10 20:10:10,553 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] Copyright © 2014 David Braam2017-03-10 20:10:10,558 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:10:10,562 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] This program is free software: you can redistribute it and/or modify2017-03-10 20:10:10,567 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] it under the terms of the GNU Affero General Public License as published by2017-03-10 20:10:10,572 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] the Free Software Foundation, either version 3 of the License, or2017-03-10 20:10:10,581 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] (at your option) any later version.2017-03-10 20:10:10,586 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:10:10,591 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] This program is distributed in the hope that it will be useful,2017-03-10 20:10:10,595 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] but WITHOUT ANY WARRANTY; without even the implied warranty of2017-03-10 20:10:10,613 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the2017-03-10 20:10:10,618 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] GNU Affero General Public License for more details.2017-03-10 20:10:10,622 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] 2017-03-10 20:10:10,627 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] You should have received a copy of the GNU Affero General Public License2017-03-10 20:10:10,634 - DEBUG - UM.Backend.Backend._backendLog [89]: [backend] along with this program.  If not, see .2017-03-10 20:10:11,137 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to punchtec_connect_xl; Multi-extrusion printers are not supported2017-03-10 20:10:13,230 - DEBUG - MachineSettingsAction.MachineSettingsAction._onContainerAdded [69]: Not attaching MachineSettingsAction to ord; Multi-extrusion printers are not supported2017-03-10 20:10:38,144 - DEBUG - UM.Backend.Backend._logSocketState [171]: Socket state changed to Connected2017-03-10 20:10:38,149 - DEBUG - UM.Backend.Backend._onSocketStateChanged [161]: Backend connected on port 496742017-03-10 20:10:38,153 - DEBUG - UM.Controller.setActiveView [81]: Setting active view to SolidView2017-03-10 20:10:39,605 - DEBUG - UM.Qt.Bindings.Theme.load [126]: Loading theme file: C:\Program Files\Cura 2.4\resources\themes\cura\theme.json2017-03-10 20:10:39,790 - DEBUG - UM.Qt.Bindings.Theme.load [186]: Loaded theme C:\Program Files\Cura 2.4\resources\themes\cura2017-03-10 20:10:39,993 - WARNING - cura.Settings.ContainerManager.getContainerMetaDataEntry [175]: Could not get metadata of container  because it was not found.2017-03-10 20:10:40,934 - DEBUG - UM3NetworkPrinting.DiscoverUM3Action._createAdditionalComponentsView [134]: Creating additional ui components for UM3.2017-03-10 20:10:41,533 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [57]: Initialized OpenGL subsystems.2017-03-10 20:10:41,538 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [58]: OpenGL Version:  2.1.0 - Build 8.15.10.18922017-03-10 20:10:41,544 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [59]: OpenGL Vendor:   Intel2017-03-10 20:10:41,549 - DEBUG - UM.Qt.GL.QtOpenGL.__init__ [60]: OpenGL Renderer: Mobile Intel® 4 Series Express Chipset Family

 

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