SyntaxTerror 344
Indeed, this sounds like a 2+ running 2 firmware. But if you are indeed certain that you've added the correct printer in Cura and installed the firmware for it, remove the main board cover and snap a photo of the E1 (extruder) connector wiring for us.
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Nicolinux 288
Hi,
if you are really sure that you create and "Ultimaker 2 Extended+" in Cura 2.5 and the uploaded the latest firmware, then everything should work fine.
Otherwise I could imagine that (for whatever reason) the other person reversed the wires on the feeder motor.
Usually this problem happens when the firmware thinks you have an Ultimaker 2 and not a 2+
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