Clicking Won't Start Up

[abaker1381 0]

Hello all. So to make this a quick story... Bought a ultimaker 3 extended, unbox and set up. power on and i immediately notice a clicking coming from the bottom of the printer, it clicks every 7 seconds or so. It tries to go through the start up but stops with an er18. print core connection issue.

 

"There is a communication error with the print head

When this error appears it means that the print head and electronics cannot communicate (properly) with each other. This is most likely due to a connection problem of the print head cable to either the print head or electronics. Please get in touch with one of our local service providers for help."

i was hoping that someone has had this issue or maybe has a fix. I have removed both print cores and re-seated them with no luck. Thank you in advance for your time.

[XYZDesignPro 70]

Have you tried this: Disconnecting the Printhead (UM3/UM3X)

https://fbrc8.zendesk.com/hc/en-us/articles/115000062743-Disconnecting-the-Printhead-UM3-UM3X-

 

Hope this is the solution for you . . .