Ultimaker 3 / NFC Sensor not found

[benkoch 0]

Hello everyone,

 

after buying the Ultimaker Original, two Ultimaker 2+ Extended, Ultimaker 3 and many more printers, I finally manage to solve a big problem. Since my company bought the UM3 about a year ago, the NFC sensor has not worked. At first I thought it might be due to a loose contact, but I checked the cables. Our service partner wanted to take money for a repair within the repair time, so I turn to the forum. No Ultimaker filament rolls are detected. Even under the "Maintenance" settings, the printer indicates that no NFC sensor is connected, although this is the case.

I would be very happy about your help, especially because we are now switching to Utlimaker's own material due to various problems and this simply is not recognized.

 

Many thanks in advance!
Ben 

 

 

[Nicolinux 288]

Hi Ben,

 

I don't know the reason for the problem, but I wonder why the service partner didn't want to fix it for free if the printer is still under waranty. Is it an official Ultimaker reseller?