Cura 3.4 not loading

[Riddler 0]

I have been having trouble, everytime i start Cura it fails to load. It gets to the terms and conditions section and then stops and closes itself down.

I have tried uninstalling and reinstalling howeve the same keeps happening. Errror message being

 

 

 

can anybody help. I am Running win7 64bit

 

thanks Riddler

[nallath 1,117]

In order to fix this issue, we require the following log files;

• (Windows) The log as produced by dxdiag (start -> run -> dxdiag -> save output)
• The Cura GUI log file, located at;
  • (Windows) %APPDATA%\cura\<Cura version>\cura.log, or usually C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log
  •  (OSX) $USER/Library/Application Support/cura/<Cura version>/cura.log
  • (Ubuntu / Linux) $USER/.local/share/cura/<Cura version>/cura.log (Ubuntu/Linux)

If the Cura user interface still starts, you can also reach this directory from the application menu by Help -> Show settings folder