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Ultimaker-S5 Problème

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Bonjour à tous ''

J'ai un petit souci lors de redémarrage mon imprimante U- S5 ..

Hier 'le filament est coincé dans la bobine..la pièce non complete ....la tête d'extrusion est dans sa position initiale ..le plateau est en position bas ..le message de confirmation de retrait est apparue ' je confirme le retrait ..mais l'imprimante n'atteindra pas à valider le retrait..pour relancer une autre ..j'essaye de l'éteindre et redémarrer mais même situation ..j'essaye de renitialiser les paramètres d'usine ..tous les icônes sont en gris..(en attente confirmation retrait) ..ya t'il une autre piste pour débloquer la situation ....


Problème : l'imprimante est bloqué dans la phase de confirmation retrait 



J'essaye de mettre à jour firmware...  Même chose 😮😥😮😥



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