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Cura 3.6 installed but will not open

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Posted · Cura 3.6 installed but will not open

I have just acquired my new Ultimaker 3. The printer is ready to go, but the Cura 3.6 software will not open after I have installed it. It shows the startup screen, but the cursor begins to spin out until the software crashes once it says it is loading the plugins. I do not even get the chance to access any menus; therefore, I don't think I can access ,my Dxdiag logs. I am having a VERY difficult time trying to get in touch with Ultimaker customer support... Can anyone provide some insight? Thank you

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