Cannot Run Cura 4.0 on XPS 13

[formaldehyde 0]

Hey everyone. Recently, as a part of my move to a college laptop, I installed Cura, having used it flawlessly for years on my desktop, including version 4.0. However, I haven't even been able to open the program. I have tried pretty much everything (uninstalls, installing version 3.6, clearing out all files manually) including running DDU on my nvidia driver as recommended by a reddit user, given the possibility that having both an intel iGPU driver and an nvidia desktop GPU driver could pose (I am using a Razer Core V2 as a part of my computing solution). Does anyone have any idea how to go about fixing this? I REALLY don't want to lose all of my configuration files that I have created over the years, nor do I want to learn a new program. Thanks!

 

Just an FYI: I tried to find the log files and they don't seem to exist, it seems like the program isn't even getting far enough to generate a log.

[Guest jerooney1]

Hi F,

 

Don't worry, as long as you're still able to access your old desktop computer, you will be able to backup your profiles!

For your initial issue:
- Have you tried running the software without the Razer Core V2, running on the internal GPU only?

- Could you share a DXDIAG report?
- Have you checked both:

• Computer/users/[user_name]/AppData/Local/cura
  AND
• Computer/users/[user_name]/AppData/Roaming/cura

If you would be able to find log files, that would really help the troubleshooting.

 

KR,

 

Jerooney