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Cura 4.2 doesn't start in Samsung Flash F30


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Posted · Cura 4.2 doesn't start in Samsung Flash F30

I has a laptop Samsung Flash f30 with Windows 10 home

Version 4.1 work fine, but when update to 4.2 does't start anymore. 

Quick show splash screen, tread cura.exe is runing in task manager, but application not show in desktop.

in windows event viewer show this error.




Nome do aplicativo com falha: Cura.exe, versão:, carimbo de data/hora: 0x5cf667a3
Nome do módulo com falha: _ssl.pyd, versão: 3.5.2150.1013, carimbo de data/hora: 0x5cf664dc
Código de exceção: 0xc0000005
Deslocamento da falha: 0x00000000000073e3
ID do processo com falha: 0xe54
Hora de início do aplicativo com falha: 0x01d5497b855c363c
Caminho do aplicativo com falha: C:\Program Files\Ultimaker Cura 4.2\Cura.exe
Caminho do módulo com falha: C:\Program Files\Ultimaker Cura 4.2\_ssl.pyd
ID do Relatório: e46c1d47-dc24-4b29-a0a1-89f0926d63db
Nome completo do pacote com falha: 
ID do aplicativo relativo ao pacote com falha: 




How resolve this ??

Tks and sorry by my poor english. 

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    Posted · Cura 4.2 doesn't start in Samsung Flash F30

    Same here, Chuwi Lapbook Air, Win10Pro 1903, latest drivers from Intel installed.

    For 4.0 and 4.1 releases, I always needed to set compatibility mode to get Cura started. Now, compatibility mode shows icon on taskbar, I see in task manager, cura.exe occupiig memory continuously up to 100MB at 25% CPU load, suddently memory dropping to 32kB and then cura.exe terminating.

    Same in normal mode, but here, as with 4.x before, it occopies memory up to 75MB and stops responding, no GUI or icon shown.

    Windows log shows exactly the same as arkanjo wrote, related to _ssl.pyd

    Logfile for Win8 compatibility and normal mode attached


    Additional Windows log information:
    P1: Cura.exe
    P3: 5cf667a3
    P4: _ssl.pyd
    P5: 3.5.2150.1013
    P6: 5cf664dc
    P7: c0000005
    P8: 00000000000073e3




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    Posted · Cura 4.2 doesn't start in Samsung Flash F30

    I am running Cura 4.2.1 on my Surface Pro and have a similar problem.  I have been able to get Cura to start by clicking on the Cura icon in the task bar multiple times, as many as 10 to 12.  I often have to do this a number of times.  Often, I will get 2 or 3 copies of the program to appear.  I close all but one and from then on, my session works.


    Stuarts suggested changing the compatibility setting to Windows 8.  Will that help?  If so, how do I do that?

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    Posted · Cura 4.2 doesn't start in Samsung Flash F30

    Same problem here,

    in Windows application event log:


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" /> 
      <EventID Qualifiers="0">1000</EventID> 
      <TimeCreated SystemTime="2019-08-24T15:58:57.431311500Z" /> 
      <Security /> 
    - <EventData>
      <Data>C:\Program Files\Ultimaker Cura 4.2\Cura.exe</Data> 
      <Data>C:\Program Files\Ultimaker Cura 4.2\_ssl.pyd</Data> 
      <Data /> 
      <Data /> 


    See the following images for the system configuration:




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    Posted · Cura 4.2 doesn't start in Samsung Flash F30

    Apparently solved:

    Cura 4.4.1

    Windows 10 1909 with all the updates installed (as of 18/1/2020)

    Updated video drivers through Intel Driver & Support Assistant



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