Ultimaker 2+ fan only working below 100%

[johaneg 0]

Hi! I have a pretty annoying problem with my Ultimaker 2+. When I print something and the fans start to run at 100%, only one of the two fan on the extruder works. as soon as I adjust the fans to around 96%, it kind of starts with a bit of help but slow. 

I'm guessing the fan is broken, does anyone know the best way to get a replacement if this is the case?My printer is still within the warranty period.

Thanks!

[Smithy 1,145]

13 hours ago, johaneg said:

My printer is still within the warranty period.

Then get in contact with your reseller and they will send you a replacement.

[johaneg 0]

2 hours ago, Smithy said:

Then get in contact with your reseller and they will send you a replacement.

Well yeah, that was going to be my ultimate solution, but I just wanted to be sure this was a hardware issue since the fan was turing on at a lower percentage so it doesn't seem to be completely broken. I thought maybe other people would have this issue is know an easier solution. 

Edited November 12, 2019 by johaneg