Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker Cloud Two-Factor Log-in problems


rbwatson0
 Share

Recommended Posts

Posted · Ultimaker Cloud Two-Factor Log-in problems

I have been shut out of my original cloud account because two-factor authentication has been turned on. The problem is, I didn't turn it on. I do not have the 8 digit emergency codes in my email. I was able to reset the password but it doesn't help.  All I had stored was my Cura backups, so its not the end of the world, but I found the lack of any kind of support or help on the website disturbing lacking.  Maybe someone here can help or look into it? 

  • Link to post
    Share on other sites

    Posted · Ultimaker Cloud Two-Factor Log-in problems

    Hi,

     

    Could you give me your email address that you used to create the account over a private message? Then I can send you a reset code so you can get into your account again (and disable or setup 2FA again).

     

    Support from the web page itself is something we're working on.

     

    Chris

  • Link to post
    Share on other sites

    • 3 months later...
    Posted · Ultimaker Cloud Two-Factor Log-in problems

    Hi, I encountered the same problem.  some time ago I activated the two-step verification on my phone and I scanned the qr code with google authenticator.  later I had to format the phone and now I have lost access to my Ultimaker account.  I can't find the 8-digit recovery codes anywhere.  I do not know what to do

  • Link to post
    Share on other sites

    Posted · Ultimaker Cloud Two-Factor Log-in problems
    On 3/22/2020 at 3:56 PM, ctbeke said:

    Please send me your email address and username in a private message. Then I can help you further. 

     

    Can you help me as well? I don't have any record of 2FA tokens or recovery codes for my account. I'll try PM'ing you.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 11 replies
    ×
    ×
    • Create New...