Jump to content

Ultimaker Cloud Two-Factor Log-in problems


rbwatson0

Recommended Posts

Posted · Ultimaker Cloud Two-Factor Log-in problems

I have been shut out of my original cloud account because two-factor authentication has been turned on. The problem is, I didn't turn it on. I do not have the 8 digit emergency codes in my email. I was able to reset the password but it doesn't help.  All I had stored was my Cura backups, so its not the end of the world, but I found the lack of any kind of support or help on the website disturbing lacking.  Maybe someone here can help or look into it? 

  • Link to post
    Share on other sites

    Posted · Ultimaker Cloud Two-Factor Log-in problems

    Hi,

     

    Could you give me your email address that you used to create the account over a private message? Then I can send you a reset code so you can get into your account again (and disable or setup 2FA again).

     

    Support from the web page itself is something we're working on.

     

    Chris

  • Link to post
    Share on other sites

    • 3 months later...
    Posted · Ultimaker Cloud Two-Factor Log-in problems

    Hi, I encountered the same problem.  some time ago I activated the two-step verification on my phone and I scanned the qr code with google authenticator.  later I had to format the phone and now I have lost access to my Ultimaker account.  I can't find the 8-digit recovery codes anywhere.  I do not know what to do

  • Link to post
    Share on other sites

    Posted · Ultimaker Cloud Two-Factor Log-in problems
    On 3/22/2020 at 3:56 PM, ctbeke said:

    Please send me your email address and username in a private message. Then I can help you further. 

     

    Can you help me as well? I don't have any record of 2FA tokens or recovery codes for my account. I'll try PM'ing you.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...