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S5 Firmware Update Errors (5.3.10.xx)

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Posted · S5 Firmware Update Errors (5.3.10.xx)

I unpacked an S5 yesterday and saw that the firmware was out of date (5.3.10.20200107) vs the most current version (5.5.12). I tried to update the software using a USB key as described on the Ultimaker S5 help page  but the update process was unsuccessful - after restarting, the printer displays an error message that the software installation was unsuccessful, and suggests a power cycle. I don't get any specific error code. I've tried three different downloads and thumb drives, including the one shipped with the unit.

 

When I try and install the software update on the device itself, I see a blank screen after tapping the "software version" button, and have no option to upgrade.

 

In the web interface, the most recent software version is listed as "0.0.0.0" and I therefore have no option to upgrade:

 

image.png.e28c65c4bb43a37364726a0094abe330.png

 

Is this a known error? What steps can I do to upgrade my unit?

 

Thanks!

 

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