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Community top menu update


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Posted · Community top menu update

Hello, I hope you are all well. 

Tomorrow we'll migrate our technical support system to Zendesk which would allow us to work more closely with our sales partners, towards faster solutions for you, our customers. We know that it is not uncommon that people visit the forum because they have an issue they need help with. For that reason, we'll incorporate 'Official support' in our top menu so when you are in need of support you can visit our knowledge base or our technical support engineers in just 1 click.


You will see that Calendar, Leaderboard and Our Picks will disappear from the menu to make room for 'Official support'. 


This does not mean you can't ask our community, product experts or Team Ultimaker for help anymore. We'll all still be here. We'll even monitor the community to learn what frequently asked questions are, and try to incorporate them into our knowledge base so it stays relevant. Usually, anyone wants to have an answer and move on with their business as soon as possible. Finding your answer in the knowledge base without needing to wait for a reply, is probably the fastest way forward. And if you can't find it, you are always free to ask us 🙂


Stay safe everybody! 



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