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(edited)
· UM3: Can't seem to level 2nd head
Think checking if the sensor is ok could be a fist step.
In my S5 it's under Maintenance / Diagnostics / Leveling sensor test
correction; I see you have an ultimaker3 (not S3), so it's under Maintenance / Diagnostics / Bed Level Sensor.
Another common issue is a not proper;ly seated cable connector in the printhead. Unscrew the back to screws of the printhead, open the cover, push the connector to make sure its seated well.
pictures are from here (USA Ultimaker manufacturer support pages);
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ultiarjan 1,223
Think checking if the sensor is ok could be a fist step.
In my S5 it's under Maintenance / Diagnostics / Leveling sensor testcorrection; I see you have an ultimaker3 (not S3), so it's under Maintenance / Diagnostics / Bed Level Sensor.
Another common issue is a not proper;ly seated cable connector in the printhead. Unscrew the back to screws of the printhead, open the cover, push the connector to make sure its seated well.
pictures are from here (USA Ultimaker manufacturer support pages);
https://fbrc8.zendesk.com/hc/en-us/articles/115004541446-Printhead-Ultimaker-3-Ultimaker-3-Extended-
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