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minifacture

Shipping cost? Ridiculous.

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Posted · Shipping cost? Ridiculous.

We all need some replacement parts or consumables from time to time. I've owned mine for over 2 years, and ordered several items including dual extrusion kit.

Recently I was building a filament driving mechanism and was in need of a knurled bolt, to start with something familiar. I still have a V2 bolt but it twists the filament as it drives in so I decided to purchase another V3 bolt.

I remember Ultimaking has changed shipping options quite a few times, but always provided me with the best options. Last time I ordered a V2 bolt, DHL was the only option which charges quite a lot for such a small piece. I emailed them and they gladly shipped it out via PostNL, which was about 14 Euros.

Now there's only FedEx option, which is 2-3 times more expensive(€41,85) than the cost of the product(€16,00) which is ridiculous. It would be okay to pay 200 Euros for a whole printer but people who already own Ultimakers need replacement parts, consumables or such. I didn't want to buy knockoffs.

There need to be more than one express shipping option.

P.S. When I emailed customer service, all I got was that they understand the shipping cost is high but there's nothing they can do about it, so I asked if there's anything they could do like last time, they never got back to me.. What happened to the great customer service they used to have? Maybe because of the expansion and being busy?

 

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