Argh ok so the tried calling them and they told me that they couldn't give me support over the phone and that I should email firstname.lastname@example.org. So I emailed them a few times with log files, photos and all the machine identifiers etc. and got no response.
I'd be surprised if someone else hasn't had this problem before. If you add "if you're looking for support please follow this link to submit a ticket", or something similar as one of the options on the contact page then that'd save others from making the same mistake. Depending how the website is managed it should take a few minutes at most to add one more paragraph and a link.Edited by chekkefr
Have you reached out to UltiMaker Support directly for this issue?
Generally leveling issues on the S-Line are not often related to adjustments of the thumb screws.
It usually relates to bad sensor (though yours appears good by the number) or other electrical interference related issues.
I would recommend opening a support case with UltiMaker directly and sending them the log files from your machine that is having issues.
Guide here: https://support.makerbot.com/s/article/1667337561393
Contact here: https://support.makerbot.com/s/contactsupport
Link to post
Share on other sites