S5 Network Management Issues

[sjolly 1]

We have a networked S5 which has recently started having issues with the network connection. Although it is possible to connect to add the printer through Cura and see the status of the current print job in the "Monitor" tab, other functionality is unavailable or unresponsive:

 

• The live camera view simply shows a static image.
• It is not possible to send print jobs over the network: doing so always freezes within Cura at 90–99%.
• None of the web browser management links (Manage printer/Manage in browser) within Cura work: the URL works but the web page remains permanently loading.

 

These issues are the same independent of OS (tried both Windows and Mac) and Cura version (5.0 to 5.3.1). It is also independent of the network used: we have tried multiple networks and routers all with the same results.

 

What is it about the printer configuration that means that this network functionality is having issues? All of these were working until a few months ago and have suddenly started misbehaving. Neither the configuration nor firmware has been changed.

[mrender 13]

I get this frequently, reset digtal factory

[sjolly 1]

No joy I'm afraid. Reset Digital Factory AND full printer reset: same issue persists. Updated to the latest stable firmware (8.1.1.0): no change.

 

The really odd thing is that we have an identical printer sitting right next to it — S5 with material station and air handling unit — that hasn't started having these issues. So we know it's not the network. The only difference is that the camera doesn't work in the second one...