Cura failed to initialize graphics backed for OpenGL

[Mel99 0]

Hello,

I just got my first 3d printer (Elegoo Neptune 4 max) and was happy to start slicing with the cura slicer but can't seem to get it to work.

When I download it to C:// and try to open it it gives me a pop up with "failed to initialize graphics backed for OpemGI", see attached pic.

My graphics card is an AMD Radeon RX 6800 and got the newest updates. It supposedly supports OpenGI till version 4.7 something. 

I also told the app to use said graphics card when opening (system-display-graphics-custom app).

I don't understand why it's not working. 

Can someone please help me ?

 

 

[Slashee_the_Cow 478]

If you could post the cura.log file from %APPDATA%\cura\5.6\ and if there's a stderr.log file in either that directory or just in %APPDATA%\cura\ that would really help. What you've said really isn't much to go by.

 

57 minutes ago, Mel99 said:

When I download it to C://

Do you mean you installed it in C:\Program Files\UltiMaker Cura 5.6.0\ (or any other location, I guess) or are you trying to run it some way without having installed it?

 

BTW: It's OpenGL (Open Graphics Library) not OpenGI, I'm going to change the title of the topic to make that more clear for anyone else who might want to come in and help.

[Mel99 0]

16 minutes ago, Slashee_the_Cow said:

If you could post the cura.log file from %APPDATA%\cura\5.6\ and if there's a stderr.log file in either that directory or just in %APPDATA%\cura\ that would really help. What you've said really isn't much to go by.

 

Do you mean you installed it in C:\Program Files\UltiMaker Cura 5.6.0\ (or any other location, I guess) or are you trying to run it some way without having installed it?

 

BTW: It's OpenGL (Open Graphics Library) not OpenGI, I'm going to change the title of the topic to make that more clear for anyone else who might want to come in and help.

yes i installed it in C/:UltimakerCura.

I think i found the log. It's big tho and Idk which part is important. Whole file, see attachement.

cura.log

[Mel99 0]

3 minutes ago, Mel99 said:

yes i installed it in C/:UltimakerCura.

I think i found the log. It's big tho and Idk which part is important. Whole file, see attachement.

cura.log 389.16 kB · 0 downloads

And this should be the stderr right?

 

stderr.log

[Slashee_the_Cow 478]

Thanks, those are the files I was looking for.

 

Unfortunately, I'm not sure I can provide any answers based on them. I might have to call in @Dustin on this one.

I only have two ideas here:

• Try removing it from the apps specifically set to use a particular graphics card would be my main suggestion. Even if it runs on integrated graphics, on your CPU that's going to be more than good enough.
• Try doing a clean reinstall but let it install itself in Program Files like it's set to by default. TBH I can't think of a good reason why that might make a difference, but there's a lot of things Cura does which don't seem to make sense.

If those don't work I suggest you go and submit a bug report about it. Make sure to include the log files.

 

Technical information follows (you don't necessarily have to read this):

I can definitely see there's something wrong based on when it attempts to load OpenGL

2024-03-16 13:03:35,985 - DEBUG - [MainThread] UM.View.GL.OpenGLContext.detectBestOpenGLVersion [124]: Trying OpenGL context 4.1...
2024-03-16 13:03:35,985 - DEBUG - [MainThread] UM.View.GL.OpenGLContext.detectBestOpenGLVersion [191]: Trying OpenGL context 2.0...
2024-03-16 13:03:35,985 - DEBUG - [MainThread] UM.View.GL.OpenGLContext.detectBestOpenGLVersion [198]: We got at least OpenGL context 2.0: 2.0 No profile
2024-03-16 13:03:35,985 - DEBUG - [MainThread] UM.Qt.QtApplication.initialize [192]: Detected most suitable OpenGL context version: 2.0 No profile

With your card, if your drivers are up to date, it should be able to get an OpenGL 4.1 context, and definitely be able to get a 2.0 profile. But it keeps loading after that, including initialising the layer view (which is what uses OpenGL), but then it fails to create the welcome window to set up a new printer and quits:

2024-03-16 13:03:40,029 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/PrintSetupSelector/ProfileWarningReset.qml:77: TypeError: Cannot read property 'name' of null
2024-03-16 13:03:40,029 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/PrintSetupSelector/ProfileWarningReset.qml:77: TypeError: Cannot read property 'name' of null
2024-03-16 13:03:40,030 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingSlider.qml:36:9: Unable to assign [undefined] to QString
2024-03-16 13:03:40,030 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingComboBox.qml:70:9: Unable to assign [undefined] to QString
2024-03-16 13:03:40,030 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingTextField.qml:56:9: Unable to assign [undefined] to QString
2024-03-16 13:03:40,031 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingTextField.qml:56:9: Unable to assign [undefined] to QString
2024-03-16 13:03:40,031 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingComboBox.qml:70: TypeError: Cannot read property 'id' of null
2024-03-16 13:03:40,031 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingComboBox.qml:70: TypeError: Cannot read property 'id' of null
2024-03-16 13:03:40,040 - DEBUG - [MainThread] UM.Controller.setActiveStage [180]: Setting active stage to PrepareStage
2024-03-16 13:03:40,080 - DEBUG - [MainThread] cura.Machines.Models.NozzleModel._update [28]: Updating NozzleModel.
2024-03-16 13:03:40,081 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Menus/ConfigurationMenu/ConfigurationMenu.qml:278: TypeError: Cannot read property 'hasRemoteConnection' of null
2024-03-16 13:03:40,111 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Menus/ConfigurationMenu/CustomConfiguration.qml:188: TypeError: Cannot read property 'isEnabled' of null
2024-03-16 13:03:40,131 - DEBUG - [MainThread] UM.Controller.setActiveView [108]: Setting active view to SolidView
2024-03-16 13:03:40,145 - DEBUG - [MainThread] ModelChecker.ModelChecker._createView [118]: Creating model checker view.
2024-03-16 13:03:40,148 - DEBUG - [MainThread] ModelChecker.ModelChecker._createView [127]: Model checker view created.
2024-03-16 13:03:40,149 - DEBUG - [MainThread] SliceInfoPlugin.SliceInfo._createDialog [76]: Creating dialog [MoreInfoWindow.qml]
2024-03-16 13:03:40,189 - DEBUG - [MainThread] cura.CuraApplication.run [916]: Booting Cura took 4.595043659210205 seconds
2024-03-16 13:03:40,190 - DEBUG - [JobQueueWorker [1]] cura.Machines.ContainerTree.run [174]: Started background loading of MachineNodes
2024-03-16 13:03:40,190 - DEBUG - [JobQueueWorker [1]] cura.Machines.ContainerTree.run [185]: All MachineNode loading completed
2024-03-16 13:03:40,192 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [74]: Updating IntentSelectionModel.
2024-03-16 13:03:40,193 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [79]: No active GlobalStack, set quality profile model as empty.
2024-03-16 13:03:40,193 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [74]: Updating IntentSelectionModel.
2024-03-16 13:03:40,194 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [79]: No active GlobalStack, set quality profile model as empty.
2024-03-16 13:03:40,195 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [74]: Updating IntentSelectionModel.
2024-03-16 13:03:40,195 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [79]: No active GlobalStack, set quality profile model as empty.
2024-03-16 13:03:40,526 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [33]: Updating CustomQualityProfilesDropDownMenuModel.
2024-03-16 13:03:40,526 - DEBUG - [MainThread] cura.Machines.Models.CustomQualityProfilesDropDownMenuModel._update [38]: No active GlobalStack, set CustomQualityProfilesDropDownMenuModel as empty.
2024-03-16 13:03:50,552 - DEBUG - [MainThread] cura.AutoSave._onTimeout [64]: Autosaving preferences, instances and profiles took 0.013457298278808594 seconds
2024-03-16 13:04:10,473 - DEBUG - [MainThread] cura.TaskManagement.OnExitCallbackManager.triggerNextCallback [56]: No more on-app-exit callbacks to process. Tell the app to exit.
2024-03-16 13:04:10,474 - INFO - [MainThread] cura.CuraApplication.closeApplication [658]: Close application
2024-03-16 13:04:10,474 - INFO - [MainThread] cura.CuraApplication._setLoadingHint [853]: Initializing Active Machine...
2024-03-16 13:04:10,475 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingComboBox.qml:70: TypeError: Cannot read property 'id' of null
2024-03-16 13:04:10,475 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Widgets/SingleSettingComboBox.qml:70: TypeError: Cannot read property 'id' of null
2024-03-16 13:04:10,476 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [74]: Updating IntentSelectionModel.
2024-03-16 13:04:10,476 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [79]: No active GlobalStack, set quality profile model as empty.
2024-03-16 13:04:10,477 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [74]: Updating IntentSelectionModel.
2024-03-16 13:04:10,477 - DEBUG - [MainThread] cura.Machines.Models.IntentSelectionModel._update [79]: No active GlobalStack, set quality profile model as empty.
2024-03-16 13:04:10,478 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/PrintSetupSelector/ProfileWarningReset.qml:77: TypeError: Cannot read property 'name' of null
2024-03-16 13:04:10,478 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/PrintSetupSelector/ProfileWarningReset.qml:77: TypeError: Cannot read property 'name' of null
2024-03-16 13:04:10,479 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/Menus/ConfigurationMenu/CustomConfiguration.qml:188: TypeError: Cannot read property 'isEnabled' of null
2024-03-16 13:04:10,480 - DEBUG - [MainThread] cura.Machines.Models.NozzleModel._update [28]: Updating NozzleModel.
2024-03-16 13:04:10,633 - WARNING - [MainThread] UM.Qt.QtApplication.__onQmlWarning [444]: file:///C:/UltiMaker Cura 5.6.0/share/cura/resources/qml/WelcomePages/AddLocalPrinterScrollView.qml:248:25: Unable to assign QString to QRegularExpression
2024-03-16 13:04:10,639 - DEBUG - [MainThread] UM.Qt.QtApplication.windowClosed [508]: Shutting down cura
2024-03-16 13:04:10,651 - DEBUG - [MainThread] CuraEngineBackend.CuraEngineBackend._terminate [410]: Attempting to kill the engine process
2024-03-16 13:04:10,651 - DEBUG - [MainThread] CuraEngineBackend.CuraEngineBackend._terminate [416]: Killing engine process
2024-03-16 13:04:10,653 - DEBUG - [MainThread] CuraEngineBackend.CuraEngineBackend._terminate [419]: Engine process is killed. Received return code 1

 

[actuallyandliterally 0]

Hello. I was having the same issue when launching Cura on my main PC (AMD 6900 XT GPU). What eventually worked was deleting the Cura folders from the APPDATA directory, restarting, then reinstalling Cura. I wasn't concerned about losing any content, so proceed at your own risk. You might want to back any data up just in case.

 

Also, I had a cura folder in both the Local and Roaming folders in the APPDATA directory. Nothing in LocalLow though.

 

Hope this helps.