Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
antiklesys

UM1 spare parts nightmare

Recommended Posts

I bought the Extruder Drive Upgrade and the Knurled Drive Bolt Kit on the Ultimaker store.

Here's my Experience :

-On the 14th of May a package arrives containing the full Knurled Drive Bolt Kit and ONLY the screws for the Extruder Drive Upgrade...nothing else.

-On the same day I opened a ticket with the support reporting the issue.

-Today (4th of June), after endless communications and delays from the support, a package finally arrived. It contained all the parts for the Extruder Drive Upgrade, but ONE. (and no, it wasn't the screws which were missing).

I am now AGAIN waiting for the support to reply and I wonder how long it'll take for them to send out the missing piece of plastic.

It's hilarious and frustrating at the same time, not only that the first order was screwed up, but that the items sent out to fix the issue, were WRONG again!

Ultimaker, how much are these issues costing you?

Not only as a matter of customer satisfaction, but as actual shipping costs for this mess.

Can't you put in place some basic quality controls?!?!

 

Share this post


Link to post
Share on other sites

Hi Antiklesys,

Thank you for your post.

I am sorry to hear that it has been quite a troublesome path so far and it has proven to be difficult to get you the right parts.

Could you send me the ticketID of your support ticket so I can look into it?

Also I did not quite understand what you meant by you received only ONE..

One what?

Thank you for your time, and lets solve this asap.

 

Share this post


Link to post
Share on other sites

Hi SandervG,

Ticket ID is: VDN-889-99063

What I meant is that I received all parts, but one is missing.

If you can open the ticket I have sent you, I have attacched 2 pictures of the problem.

One is taken from your website, from the store page, in which I circled in red the part which is missing.

The other picture is a picture of the package I received, where you can see there are all parts, but the one marked in red is missing.

I hope I won't have to wait again several weeks to get this issue sorted :/

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 2 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!