Ultimaker 2 Feeder grinding down material fast

[jensen 0]

Hey guys!

I'm new here, and I JUST got my ultimaker 2, and i'm really excited to start using it. I assembled it and followed the instructions, but when I went to make my first print, hardly any material was coming out of the nozzle. When I checked the back, I noticed that the material had been grinded down by the knurled cylinder.

When loading the material, it drips out of the nozzle I've loaded it twice) so I don't think it's a blockage problem. Is there an easy way to fix this?

I've tried three times, and all three times, when the print starts it immediately grinds down the material.

Thanks!

Mike

 

[illuminarti 16]

If you haven't already, download version 14.07 of Cura, and install the firmware from that over USB. (Machine -> Install Default Firmware, in Cura).

When the filament does get ground away, be sure to remove it, and cut off the damaged part. You don't want to have the chewed up part getting stuck in the Bowden tube.

 

[jensen 0]

Awesome thank you so much! The firmware update worked for me =)