Cancelled my order on 9/21, still no refund on 11/11

[chenchen-zheng 0]

I canceled my order successfully on 9/21 (after call Netherland twice around 2am PST). But still no refund until 11/11. I've contacted Ultimaker multiple many many times. Zenalda's last reply to me was 10/24, and no response ever since.

I was expecting to wait about a month for my refund from other people's comment. But I'm started to worry since it's been a month and half. I'm really need the money back asap. Please please help!

Order R806073658

Ticket ID: WDC-541-25398

 

[SandervG 1,019]

Hi Chenchen,

Thank you for your post.

I am very sorry to hear it has been taking so long, please allow me to find out why and I will do my best to speed things up for you.

My apologies for the inconvenience and don't worry, we will sort it out!