What did you ask them?
I had an answer from them very quickly, but the question was regarding a possible mistake on the address. If your question is one about when it will ship, it might not get the highest priority as it has been about 6 weeks for you and that is within the expected time frame.
Just sit tight, be patient. They did just move to another building.
It was an alternate roadmap to my adress. Might get blocked due to roadworks and dhl people give up quickly