I have just got my Ultimaker 3 and so far I'm getting some great prints with no tweaking needed at all (an entirely different experience than my homebuild Prusa i3 clone)
The only thing I don't know how to do properly is unloading or changing filament. Every time I unload or change filament, the old filament is quickly retracted from the Bowden tube, but that does not seem to work properly.
Sometimes the filament is just stuck and the feeder grinds it.
Most of the times however, it does retract, but a small bit of filament that (I presume) was in the hotend is also retracted. This little piece (a few mm) is only loosely connected to the rest of the filament and always gets lost somewhere in the feeder and I'm not able to remove it. I guess it's down there somewhere, preparing to wreak havoc in the future.
So I'm wondering if I am doing this correctly.
Should I first heat up the hotend before unloading/changing filament? Is there some other operation that needs to be performed before unloading? Am I not closing down the machine correctly?