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territerriterri

Team UltiMaker
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Posts posted by territerriterri

  1. 2 hours ago, erre-enne said:

    It's an UM S5.

     

    This is the Log:

    Thread 0x0000051c (most recent call first):

    File "C:\Program Files\Ultimaker Cura 4.4\plugins\RemovableDriveOutputDevice\RemovableDrivePlugin.py", line 61 in _updateThread

    File "threading.py", line 862 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00002d3c (most recent call first):

    File "C:\Program Files\Ultimaker Cura 4.4\plugins\USBPrinting\USBPrinterOutputDeviceManager.py", line 86 in _updateThread

    File "threading.py", line 862 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00002fb4 (most recent call first):

    File "threading.py", line 297 in wait

    File "zeroconf.py", line 1569 in wait

    File "zeroconf.py", line 1153 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00000518 (most recent call first):

    File "threading.py", line 297 in wait

    File "threading.py", line 549 in wait

    File "C:\Program Files\Ultimaker Cura 4.4\plugins\UM3NetworkPrinting\src\Network\ZeroConfClient.py", line 74 in _handleOnServiceChangedRequests

    File "threading.py", line 862 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00002754 (most recent call first):

    File "threading.py", line 297 in wait

    File "zeroconf.py", line 1569 in wait

    File "zeroconf.py", line 1017 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x000027b4 (most recent call first):

    File "zeroconf.py", line 946 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x0000480c (most recent call first):

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Backend\Backend.py", line 150 in _storeStderrToLogThread

    File "threading.py", line 862 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00003db4 (most recent call first):

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Backend\Backend.py", line 138 in _storeOutputToLogThread

    File "threading.py", line 862 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00004274 (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00004284 (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x0000427c (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00000b84 (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00000b60 (most recent call first):

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\Machines\ContainerTree.py", line 155 in run

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 121 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x00000a60 (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x000013c8 (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Thread 0x000013dc (most recent call first):

    File "threading.py", line 293 in wait

    File "threading.py", line 424 in acquire

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 86 in _nextJob

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\JobQueue.py", line 112 in run

    File "threading.py", line 914 in _bootstrap_inner

    File "threading.py", line 882 in _bootstrap

     

    Current thread 0x00005474 (most recent call first):

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CrashHandler.py", line 306 in _logInfoWidget

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CrashHandler.py", line 156 in _createDialog

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CrashHandler.py", line 77 in __init__

    File "X:\4.4-exe\build\inst\bin\cura_app.py", line 111 in exceptHook

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CrashHandler.py", line 391 in _show

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Event.py", line 189 in call

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Qt\QtApplication.py", line 428 in event

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CuraApplication.py", line 1003 in event

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CrashHandler.py", line 391 in _show

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Event.py", line 189 in call

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Qt\QtApplication.py", line 428 in event

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CuraApplication.py", line 1003 in event

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\UM\Qt\QtApplication.py", line 341 in exec_

    File "X:\4.4-exe\build\inst\lib\python3.5\site-packages\cura\CuraApplication.py", line 804 in run

    File "X:\4.4-exe\build\inst\bin\cura_app.py", line 180 in <module>

    File "Console.py", line 24 in <module>

    File "<frozen importlib._bootstrap>", line 634 in _load_backward_compatible

    File "<frozen importlib._bootstrap>", line 664 in _load_unlocked

    File "<frozen importlib._bootstrap>", line 957 in _find_and_load_unlocked

    File "<frozen importlib._bootstrap>", line 968 in _find_and_load

    File "__startup__.py", line 12 in <module>

    File "<frozen importlib._bootstrap>", line 634 in _load_backward_compatible

    File "<frozen importlib._bootstrap>", line 664 in _load_unlocked

    File "<frozen importlib._bootstrap>", line 957 in _find_and_load_unlocked

    File "<frozen importlib._bootstrap>", line 968 in _find_and_load

     

    Sorry about this, but like the rest of the other comments - Can you also share your config folder, please? You can PM it to me. It will be faster this way for us to find out the cause of your crash. Your config folder can be found in the Help menu > Show Configuration folder > go one folder back and zip the whole Cura folder. This way, we can check if there was a problem with upgrade.

  2. 1 hour ago, tbjsexton said:

    Crashes for me also.  

    Submitted the Crash report.

     

    Alienware 13 R3

    i7-770HQ CPU

    Windows 10 Pro

    32Gb Ram

    NVIDIA GeForce GTX 1060

     

     

    crash.jpg

    Can you also share your config folder, please? You can PM it to me. It will be faster this way for us to find out the cause of your crash. Your config folder can be found in the Help menu > Show Configuration folder > go one folder back and zip the whole Cura folder. This way, we can check if there was a problem with upgrade.

  3. 7 hours ago, midacl said:

    Just finished installing 4.4, and it crashes on startup. I've submitted the crash reports.

     

    Windows 10 1809

    Intel i7 5820k

    16gb ram

    Quadro K2200

     

    Can you also share your config folder, please? You can PM it to me. It will be faster this way for us to find out the cause of your crash. Your config folder can be found in the Help menu > Show Configuration folder > go one folder back and zip the whole Cura folder. This way, we can check if there was a problem with upgrade. 

    • Like 1
  4. We have an existing issue that we are still looking at - related to this. 

    in the meantime, can you try launching it via this “C:\Program Files\Ultimaker Cura 4.4”. Right click Cura.exe and select ‘properties’. Click the ‘compatibility’ tab and select “Run This Program in Compatibility Mode”.

     

    May I know what graphics card do you use? 

    And what version of driver does it have? 

    • Like 1
  5. On 10/18/2019 at 11:24 AM, mrtinfy said:

    I Found the fix Guys, Go to cura folder in program files> ultimaker cura 4.3, scroll all the way to the bottom and install ''vcredist_64'', if it does not install its because you have a newer version, go to control panel> uninstall a program> and uninstall all the newer versions of ''microsoft c++ redistributable'' , then try installing it, Then open cura and enjoy!

     

    Unfortunately, this doesn't work for me! 😕 This is exactly what I did. 

     

    1. I uninstalled the 2017 and 2018 Microsoft Visual C++ redistributable. 
    2. Installed the 2015 which is included in the *.exe Cura installation directory 
    3. Restarted my pc 
    4. When ready, I attempted to start Cura again, I got in the same 'cura won't start' scenario immediately. 

    @mrtinfy when you did the steps above, did Cura consistently start for you all the time?

  6. 17 hours ago, BigLebowski said:

    Installed 4.1 but it shows the same problem as 4.0 on my laptop. The process cura.exe gets started but the GUI doesn´t come up. 😣

    Can you post / send your logs please? You can find it in C:\Users\[users]\AppData\Roaming\cura\ 

    Can you also try again by killing the task and try restarting it? 

    Also for you @GriffinDodd

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