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UM2 underextrusion

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Hello,

I' am an owner of a brand new UM2 and I have Problems with underextrusion. Since the first print I have the "tok" Sound of the Feeder Motor skipping back.

My UM2 is just not capable of extruding fast enough. I wonder if it is normal to have Extruder skipping back when loading new material. I guess - NO.

PS: I contacted the Support and followd the Trouble Shooting guide: http://support.3dverkstan.se/

In the end I can say that I tried everything to solve the Problem. I spent too much hours trying to make the printer work as it should. And when I read though the Forum I get the Impression that a lot of People having this issue. I would really like to Keep my UM2 but now I dont know what to do anymore.

Best regards

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