X and Y Axis not moving at all.

[Dayvitt 0]

I am in desperate need of advice.

My new Ultimaker Original+ is just not moving on the X or Y axis. I have triple checked all connections and firmware but they are just not moving at all even if i try to Auto Home and I am stumped? Does anyone have any advice?

[DidierKlein 729]

Hi and welcome to the community

The motors don't move?

Can you move the head by hand on the axes (with power off)?

[Dayvitt 0]

Thanks,

I can hear power going to them like they want to move but the don't at all

and yeah, they are moving fine and the belts are all well fitted

[neotko 1,417]

Check the endstops ain't 'stuck'.

[neotko 1,417]

Just in case it helps. This is how my board looks with all connected. (Mind that I have 2 extruders connected).

[Dayvitt 0]

Hey Netko

Nope, they are also free moving and working fine. Just did the checks on them today too.

Also all my connections seem to match up with what you are showing.

[neotko 1,417]

Reupload the firmware for umo+ from cura. Just in case the board came with other firmware?

[Dayvitt 0]

I've re-done the firmware and just done it again to be sure. No Change

[neotko 1,417]

You could try to change the motor cable x to the z and move it from the ulticontroller. To start to eliminate posible causes.

[Dayvitt 0]

Thank you everyone for all the help with this though. I'm losing my nut looking at this thing.

[DidierKlein 729]

Also check that no cables are pinched by a motor or something

[Dayvitt 0]

You could try to change the motor cable x to the z and move it from the ulticontroller. To start to eliminate posible causes.

 

That was a great idea. Just done it neither x or y will move. They make this jumping noise like its trying to move.

https://www.youtube.com/watch?v=y-UfgwpHLzE

https://youtu.be/y-UfgwpHLzE

[neotko 1,417]

And if you place a motor that makes that to the z and move the z?

[Dayvitt 0]

the Z works fine.

[neotko 1,417]

So if you plug a x/y motor to the z then it works?

[neotko 1,417]

If it doesn't then the board it's ok and it's a problem of the wires or the motors...

[Dayvitt 0]

So if you plug a x/y motor to the z then it works?

 

No, The Z motor works fine but the X and Y do that jumping thing like in the video above when they are plugged into the Z and moved from the ulticontroller.

They make the same noise when I do the Auto Home and they are wired up correctly.

[neotko 1,417]

Check the full wires and inspect them just in case there's a cut. I would contact the shop you bough the kit so they replace tou the motors. Unless someone else can think of more stuff to check/solve this?

[DidierKlein 729]

Also check that no cables are pinched by a motor or something

 

Have you checked?