Alright, then I suggest you turn the printer off first. Then unscrew the board cover at the underside of the printer. Then you can take a look at the power plug and hopefully see why it is stuck.
Finally got the thing loose, had to put the printer face down on a desk and put way more force than should have been necessary to get it removed.
Thanks for the suggestions.Edited by Guest
You can press the plug against printer with a very Little force. Then you move collar away from printer there you can see round plug now a very litle left right shaking move and gently remove the plug away.
Compared this ultimaker to another in the building and had some other people try it- the connector on mine appears to just be on the wrong side of the fit tolerance- the other one takes much less effort to remove.
If you did not used glue (Joke) it is normal, it feels sometimes like tooth extraction because of the wall from printer pressing a Little against plug. You can remove it without causing any Problems.Edited by Guest
Dont Twist it!!!!!!! You can break the plug!!
I find I have to use 2 hands.. one hand holds the wire and the other I pull the sleeve back and wiggle it slightly and it comes out.
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