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Ultimaker 2 crashes after message 11/21 when calibrating.

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My Ultimaker 2's nozzle was clogged and I had top open it and clean it, but before this I also had the crash. When I cleaned it I put it all back together and started it up. Once started up I went to Material and then change. As soon as I hit that, the printer fails and crashes. So I was dumb enough to do a Factory Reset. So now evreytime I am at message 11/21 It chrashes and shuts itself off.

the message 11/21:

"Now that we leveled

the buildplate

the next step is

to insert material."

As I press Continue it crashes.

Thanks in advance,


(U mag ook in het Nederlands reageren)

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Hi Horsiris,

Thank you for your post.

I have double checked with our technical department. I think it might be your electronics that short circuited but let me double check first.

Your last post completely missed my radar, our apologies for the inconvenience.

Will report back asap :)

- Have you also been in touch with your reseller?

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