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Horsiris

Ultimaker 2 crashes after message 11/21 when calibrating.

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

Hello,

My Ultimaker 2's nozzle was clogged and I had top open it and clean it, but before this I also had the crash. When I cleaned it I put it all back together and started it up. Once started up I went to Material and then change. As soon as I hit that, the printer fails and crashes. So I was dumb enough to do a Factory Reset. So now evreytime I am at message 11/21 It chrashes and shuts itself off.

the message 11/21:

"Now that we leveled

the buildplate

the next step is

to insert material."

As I press Continue it crashes.

Thanks in advance,

Jeroen

(U mag ook in het Nederlands reageren)

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

Hi Jeroen,

What do you mean by crashes? Does it reboot itself, or you can not continue in the wizard?

- If you prefer to communicate in Dutch, we also have a Dutch section on our forums where all of our Dutch friends hang out. In this section English is the desired language.

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

Hi SandervG

Basically, it reboots hisself. So black screen lights go out and then it reboots hisself back on.

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

This problem is still occuring, I really hope someone has a solution for me.

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

Hi Horsiris,

Thank you for your post.

I have double checked with our technical department. I think it might be your electronics that short circuited but let me double check first.

Your last post completely missed my radar, our apologies for the inconvenience.

Will report back asap :)

- Have you also been in touch with your reseller?

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Posted · Ultimaker 2 crashes after message 11/21 when calibrating.

Good thing I checked, I got an unanimous conclusion that it most likely is a short circuit in your heater cartridge. I would suggest to get in touch with your reseller to have it replaced.

Thank you for your time and patience!

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