customer policy - SOLVED

[LAURENTIU 0]

I bought a printer Ultimaker 2 with  "Olsson block free promotional offer".

I have recived the package without Olsson block and when I have complained about this situation to  Ultimaker,

someone Sabrina told me that they don't want to send me the Olsson block, after They were asked to send pictures

with printer and items that I have recived several times .

If you'll want to buy something from them check the package twice when you'll receive it.

Edited December 1, 2016 by SandervG

[SandervG 1,518]

Dear Laurentiu,

Thank you for your post, and welcome to the forum!

I assume English is not your native language so I am not sure if I am understanding your post correctly.

First of all, our apologies if the Olsson Block was not included in your Ultimaker 2.

Have you received the Olsson Block by now? I'm not sure from reading your post.

Let me know if you need any further help, and I'll see what we can do.

Thank you for your time!

[LAURENTIU 0]

Hello there

Thank you for your reply,

Off course English is not my native language but I think that you understand quite well what I wrote. I DO NOT RECEIVE THE OLSSON BLOCK THAT I HAVE PAYED FOR IT.

Someone Sabrina from your company told me that they don't want to send me the Olsson block so, I have asked you to SELL me one....I'm not crazy to buy another Olsson block kit if i have one.

I DO NOT RECEIVE THE OLSSON BLOCK THAT I HAVE PAYED FOR IT, I DO NOT HAVE IT NOW, AND I NEED IT.

I hope you understand what I wrote .

Thanks for reply.

Laurentiu

Edited February 12, 2016 by SandervG

[SandervG 1,518]

Dear Laurentiu,

Thank you for your reply.

I'm sorry to hear about the difficulties sorting out what happened to the Olsson Block kit.

I would also like to ask you to refrain from using full sentences in capital, that is not necessary.

I understood that the Olsson Block was sent to your address and someone even signed off for it with the DHL courier. Not within 14 days but months later you reported that you did not receive it. We always do our best to work towards solutions with our customers in a reasonable way, but we feel that in this case that opportunity has passed.

Again, our apologies for the inconveniences.

I also heard you reached out, or going to, with one of our partners to get your hands on an Olsson Block. We hope you'll have it soon and will be able to enjoy the new possibilities.

Have a great day,

Edited February 12, 2016 by Guest

[cloakfiend 992]

On the flip side, i got an extra free hot end kit! Bonus!

[ppolla 6]

Interesting.....no reply from our Romanian friend anymore.