I bought direct from Ultimaker, but Ultimaker's support person says I still need to get support from their NZ reseller and not direct from Ultimaker. The NZ reseller however says no.
Hi Stephen, thank you for your message.
I'm sorry to hear about the confusion where you should go for your support.
First of all, let me say you don't have to worry.
If you could send over your email (click my name and you can send a DM) I'll make sure you'll get the help you deserve as soon as possible. In the mean time we'll talk with Mindkits on how to improve this for future references.
You should get help from your local reseller, but we don't want to keep you hanging so we'll sort it out
Lastly; you say you have bought your Ultimaker 2+ on December 24th. But the Ultimaker 2+ was only available from January 6th. Are you sure it is a '+'?
Looking forward hearing from you!
I will DM. Thanks.
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Labern 775
Hi Stephen
I am also from NZ
@SandervG maybe able to help you find a solution.
I have also raised my concerns over this change. Not something that I'm overly happy about and have had responses from Mindkits that I did not fully agree with. I fear for my ability of requiring new machines and equipment at a reasonable price especially in a timely manner.
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DidierKlein 729
So did you buy the machine from a local distributor or from UM directly?
The support should be done by the distributor which you bought from.
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