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It looks like your black and white wire are screwed into the same hole, unless that's just a trick of the angle. They should be in separate slots on the terminal block. If any of those 4 slots is empty, you'll see an error message.
You might be able to solder the connection back together, but there's also a good chance that you're still under warranty. The UM2 Extended hasn't been out for much longer than a year, and all Ultimakers come with a 1 year warranty. If you'll send in your serial number and purchase information to Support@fbrc8.com we can check and see what we can do for you.
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fbrc8-erin 283
Hi, Bruce,
It looks like your black and white wire are screwed into the same hole, unless that's just a trick of the angle. They should be in separate slots on the terminal block. If any of those 4 slots is empty, you'll see an error message.
You might be able to solder the connection back together, but there's also a good chance that you're still under warranty. The UM2 Extended hasn't been out for much longer than a year, and all Ultimakers come with a 1 year warranty. If you'll send in your serial number and purchase information to Support@fbrc8.com we can check and see what we can do for you.
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