Y-axis spindle pin not locked in plastic support

[JSDK 0]

Hi,

I have just bought a brand new ultimaker 2+ and during the build plate calibration process is stumpled across that the Y-axis spindle pin isn't fully inserted/locked into the plastic part.

I wonder if this is normal (as it should be). I tried to push gently on the pin to see if it would snap in, but it looks like the cutout in the plastic support actually is to small. I am hesitating to push with higher force in case that it isn't the intention that the pin should be completely snapped in.

Please take a look at the picture. Hope for some advise...

[SandervG 1,139]

HI @JSDK,

Welcome to the forums and congratulations on your Ultimaker 2+!

What you see is your axis which probably got loose during shipment.

It should be clicked in the (what is called a) sliderblock, and should just snap in.

So perhaps a little bit more force is required. But watch out where you apply the force, so you don't bent your axis. As close to the frame as possible is the best way.

Good luck!