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stratocaster47

The phone number is not working

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Posted · The phone number is not working

Hey Andrei,

I think this might be a problem on your side (check that your firewall doesn't block certain pages or maybe you have an internet filter active that blocks "fishy" sites and malfunctions here).

5a33205dc6340_ScreenShot2016-08-16at11_59_46.thumb.png.4d5c07574db41fe2e34ca5df483d8293.png

5a33205dc6340_ScreenShot2016-08-16at11_59_46.thumb.png.4d5c07574db41fe2e34ca5df483d8293.png

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Posted · The phone number is not working

Nicolinux,

Thank you for the reply.

It was indeed a restriction from my side. Nevertheless - still very hard to get to talk to someone on the phone.

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Posted · The phone number is not working

Small update, some things have changed @Gr5 over the course of the last months. @Stratocaster47, might be interesting for you too :)

From January this year we have moved from direct sales to indirect sales. This gave us the opportunity to focus on the Ultimaker 3D Printer and together with our partners world wide we would be able to supply better service, in your own timezone, language and area.

We put sufficient efforts in training our partners so they have certified tech support members available who know all about the Ultimaker machines. When in need, our pro tech support is available to help our partners.

This means, if you are in need of support, you should reach out to the partner in your area. Which one that is, you can find on our website or send us an email and we can tell you :)

Hopefully this helps and gives you a better idea on where to go in need of help. Alternatively, we also have this amazing community of experts to help you out :)

Good luck!

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