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So, I made an oops....


tom
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Posted · So, I made an oops....

This weekend I downloaded the Netfabb engine for Ultimaker to give it a whirl. I like the program and decided to purchase a license. Unfortunately when i received my voucher and new serial number I forgot to change the serial number of the demo version before entering the voucher code. To which I received this response via automated email:

"Serial number N38U080X was used for activation too often. Activating demo version instead."

Thinking this was an easy fix I changed the serial number and re-entered the voucher. The response was different, but not in the way I hoped:

"Voucher code *********** was previously used. Activating demo version instead."

I sent an email to both the Ultimaker team and the Netfabb support email yesterday morning (I'm in the US, Eastern time zone). Surely this is something that could be resolved easily. Am I missing something that I could be doing on my end? I would think there is something in place for if one wishes to migrate their software to another computer?

Any help is appreciated as always.

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    Posted · So, I made an oops....

    If you got an e-mail saying that the code was previously used, then I would recommend waiting for the UM and/or netfabb team to respond. Its an automated system, and only they can reset the key. You got a key for 1 machine, and after its use you cant install it on another machine anymore.

    EDIT: I think they should recommend to de-install the demo version of netfabb first BEFORE installing it with a new key.

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    • 1 month later...
    Posted · So, I made an oops....

    FYI if you install the demo it never completely uninstalls... The registration information is still on the machine and you never get a registration pop up after installing the legit version. You need to trick it into opening up the registration window where you enter the voucher. To do this go to the HELP menu->registration information. Edit the serial by deleting a character and entering something else. This breaks the registration and then the window will pop up on next launch.

    There is probably an easier way... this just happened to be the way I did it. :)

    Chuck

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    Posted · So, I made an oops....
    If you got an e-mail saying that the code was previously used, then I would recommend waiting for the UM and/or netfabb team to respond. Its an automated system, and only they can reset the key. You got a key for 1 machine, and after its use you cant install it on another machine anymore.

    Hey, this could be a major problem. I don't use netfabb now but one day maybe. You mean I would have to buy 2 different licenses for my laptop and desktop just cause I want to take my UM around? And once I reformat I need to buy another license again? That's awful.

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    Posted · So, I made an oops....

    As far as I can tell, yes you would need two licenses to have the program on two different computers. However I should have updated this and let everyone know that when I contacted Netfabb they were quick to respond and reset everything. I would assume the same would be true for a reformat/re-installation.

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