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radenmas

Verifying wire transfer?

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Posted · Verifying wire transfer?

Hello,

Ultimaker is an expensive printer, we spend our hard-earned savings to order one ultimaker (can't resist the awesomeness of 3D printing haha :p ).

But how to make the payment get verified/OK/received?

we have wired the money but did not get any confirmation email about it have been verified/OK/received. What we got is a warning email from ICE saying our transaction will be cancelled if not payed in a week.

We have asked to our BANK, and they say there nothing wrong with the wire transfer.

Thank you.

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Posted · Verifying wire transfer?

Best to send an email to support with your order number, then they can check if something has gone wrong. Worst case, the bank will transfer the money back to you.

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Posted · Verifying wire transfer?

Well that was just over 6 weeks ago.

May I ask you, how has your communication been with the sales team in relation to your order?

I hope all has gone well.

Best of luck.

Dave :)

 

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