Ultimaker is in a coma

[billdempsey 0]

Was told via PM on Mar 20 that new cables were going to be sent. After a week with no ship notification, I reminded Sander. He said they'd go out the next day. It's now 4 days later and still no ship notification. *sigh*

 

[SandervG 1,521]

Like i told you in a personal message, we ran out UltiController parts in the beginning of last week because

of a delay from our supplier in China.

 

We got them again Thursday or Friday if i remember correctly, but because the production department was preparing a large batch of Ultimakers for shipment, and easter-holliday, they have planned to ship out support orders (so your replacement cables) tomorrow. I will sent you your tracking number when it is available.

I assumed they would ship your replacement part last Friday, but i was not fully up to date of their schedule. My apologies for misinforming you on this point.

 

[billdempsey 0]

[Clarification]

You didn't contact me. I had to contact you a week after you originally said you would send them out. That's when you told me about the supply problem. When you originally said you would send them out, If you found out the next day that the cables weren't going to ship for two weeks, you should have told me, rather than waiting for me to finally contact you a week later to find out what happened to my cables. Hopefully, you'll do that in the future. People are more appreciative if they aren't left in the dark.

[/Clarification]